Refund policy

Last updated: February 18, 2026

Cellier Dépot operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, as a customer, with a personalized shopping experience (the “Services”). Cellier Dépot is a store powered by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or other transaction, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we refer to information that identifies you or can reasonably be linked to you or another individual. Personal information does not include information collected anonymously or de-identified so that it cannot identify you or reasonably be linked to you. Depending on how you interact with the Services, your place of residence, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:

  • Contact details, including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information, including credit card numbers, debit card numbers, bank account numbers, payment card information, bank details, transaction details, payment method, payment confirmations, and other payment details.

  • Account information, including your username, password, security questions, preferences, and settings.

  • Transaction information, including items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, and your past transactions.

  • Communications with us, including information you provide when contacting customer service.

  • Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information, including information about how and when you access or interact with the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information;

  • Automatically through the Services, including from your device when you use our products or services or visit our website, and through cookies and similar technologies;

  • From our service providers, including when they help us operate certain technologies and when they collect or process your personal information on our behalf;

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Providing, Customizing, and Improving the Services

We use your personal information to provide the Services, including performing our contract with you, processing payments, fulfilling orders, remembering your preferences and items of interest, sending account notifications, processing purchases, returns, exchanges, or other transactions, creating and managing your account, arranging shipping, facilitating returns and exchanges, enabling reviews, and personalizing your shopping experience (such as recommending products based on your purchases). This may include using your personal information to tailor and improve the Services.

Marketing and Advertising

We use your personal information for marketing and promotional purposes, including sending marketing communications by email, SMS, or mail, and displaying online advertisements for products or services on our Services or other websites, including based on items you previously viewed or added to your cart and your other interactions with the Services.

Security and Fraud Prevention

We use your personal information to authenticate your account, provide a secure shopping experience, detect, investigate, or respond to fraudulent, illegal, harmful, or malicious activity, protect public safety, and secure our Services. If you create an account, you are responsible for maintaining the confidentiality of your login credentials. We strongly recommend that you do not share your username, password, or other access credentials.

Communicating With You

We use your personal information to provide customer support, respond to inquiries, offer effective service, and maintain our business relationship with you.

Legal Purposes

We use your personal information to comply with applicable laws, respond to valid legal processes (including requests from law enforcement or government authorities), participate in litigation or legal proceedings, enforce our terms or policies, or investigate potential violations.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy, including:

  • With Shopify, service providers, and other third parties who provide services on our behalf (such as IT management, payment processing, data analytics, customer service, cloud storage, fulfillment, and shipping).

  • With business and marketing partners to provide marketing services and targeted advertising. For example, we use Shopify to support personalized advertising through third-party services based on your online activity across different merchants and websites. Our partners will use your information in accordance with their own privacy policies. Depending on your residence, you may have the right to request that we do not share your information for targeted advertising purposes.

  • When you instruct us, request, or otherwise consent to disclosure, such as for product shipping or through social media integrations.

  • With our affiliates or within our corporate group.

  • In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, enforce applicable terms or policies, or protect the Services and related rights.

Relationship With Shopify

The Services are hosted by Shopify, which collects and processes personal information regarding your access and use of the Services in order to provide and improve them. Information submitted to the Services will be transmitted to and shared with Shopify and third parties, which may be located in countries other than your own.

To protect and grow our business, we use certain enhanced Shopify features that incorporate data from your interactions with our store, other merchants, and Shopify. In these cases, Shopify is responsible for processing your personal information and handling rights requests related to that processing. To learn more, please consult Shopify’s Consumer Privacy Policy. Depending on your location, you may exercise certain rights through Shopify’s privacy portal.

Third-Party Websites and Links

The Services may contain links to third-party websites or platforms. If you follow links to sites we do not control, we recommend reviewing their privacy and security policies. We are not responsible for the privacy or security of such sites. Information shared in public or semi-public areas, including on third-party social media platforms, may be visible to others without restriction.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from minors under the age of majority in your jurisdiction. If you are a parent or guardian and believe your child has provided personal information, please contact us to request deletion. As of the effective date of this Policy, we do not knowingly “sell” or “share” personal information of individuals under 16.

Security and Retention

No security measure is perfect, and we cannot guarantee absolute security. Information transmitted to us may not be secure during transmission. Please avoid sending sensitive information through unsecured channels.

We retain personal information as long as necessary to manage accounts, provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on your location, you may have rights including:

  • Right of access

  • Right to deletion

  • Right to correction

  • Right to data portability

  • Right to manage communication preferences (including unsubscribing from marketing emails)

You may exercise these rights through the Services or by contacting us. We will not discriminate against you for exercising your rights. We may need to verify your identity before processing requests. You may designate an authorized agent where permitted by law.

Complaints

If you wish to file a complaint regarding our handling of your personal information, please contact us. Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence. Where required, we rely on recognized transfer mechanisms such as Standard Contractual Clauses or equivalent safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. We will post the revised version and update the “Last updated” date.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, you may contact us at:

Email: cellierdepot@gmail.com
Address: 1054 Chemin de Courchevel, Saint-Adolphe-d'Howard, QC, J0T 2B0, Canada